Life happens. 
Just don't ghost us
(PRETTY PLEASE!).

We get it. Plans change, kids get sick, cars break down and sometimes life simply throws a curveball.

If you need to cancel or move your appointment, please let us know as soon as you can.

What makes things tricky is a last-minute cancellation or no-show. That appointment time has been set aside specifically for you, and with little or no notice, we may not be able to offer it to someone else.

THE IMPORTANT BIT

We require at least 24 hours’ notice if you need to cancel or reschedule your appointment.

If you cancel with less than 24 hours’ notice, we’ll do our best to fill the appointment. If we can’t, your deposit will be non-refundable.

If you don’t turn up to your appointment, your deposit will also be non-refundable.

GENUINE EMERGENCY?

We’re humans too.

If something serious or genuinely unavoidable happens, please get in touch. We’ll always consider the circumstances and do what we reasonably can to help.

KEEP AN EYE ON YOUR PHONE

We send appointment reminders before your booking to help make sure it doesn’t disappear into the chaos of life.

Please read them. Reply when we ask you to. And if we give you a call, it’s probably because we’re trying to save your appointment rather than stalk you.

WHY WE HAVE THIS POLICY

Our stylists’ time is their livelihood. Letting us know is a kind thing to do.

Late cancellations and no-shows leave gaps that are often impossible to fill at short notice, so this policy helps us protect our team and keep appointments fair for everyone.

Thanks for respecting our time.

We appreciate you.

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