We get it - sometimes we have to cancel things at the last minute, because... life happens! 

Late cancellations and clients who fail to turn up to their booking affect us significantly.

If a crisis occurs we will completely understand that you need to reschedule and will do everything to accommodate.

However, clients who just don't turn up, or cancel at the last minute affect us greatly - and make us feel sad! - so we have a policy to help us manage these situations.

As a courtesy to you, we do everything we can to confirm all appointments prior to the day of your booking. Please help us by responding to those stalkerish text prompts we send out, and picking up the phone if we call. We would hate you to miss out if you have every intention of being here for your appointment.

 Please note:

  • We need a minimum of 24 hours notice for appointment cancellations to give us time to fill the vacant spot
  • Should you not be able to give us 24 hours notice we will endeavour to fill your appointment time with someone else however this time has been allocated to you and therefore failure to give us sufficient notice or to make a scheduled appointment will mean your deposit is non-refundable.

We hope you understand the value of our time and the necessity to ask for notice for as much notice as possible if you need to cancel. We appreciate you.